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Our new programme of courses will be running for a full 12 months, from April 2009.
More courses will be added soon so please keep checking back to see updates.
The booking system is slightly different and we are hoping to have all our courses available to book on-line in the near future, as well as by post or email. More details to follow.If you have any questions or queries please do contact us but for booking please follow the instructions by each course.
We have new dates for CIEH Risk Assessment Levels 2 & 3, Health & Safety, Fire Safety (Statutory Fire Awareness), Fire Wardens, Introduction to Dementia and Supporting People with Bi-Polar Disorder. Venues are not yet confirmed but updates will follow shortly.
Please click on the course titles to see more information about the courses – the dates, venues etc. Some venues are subject to change, however if we have to change a venue we will endeavour to keep the course in the same area/locality. Where courses are fully booked, you can still send booking forms to the trainers - they will keep waiting lists and will contact you should a place become available on your preferred date, or for later courses.
Single Person Booking form is
. A block booking form for booking several people onto the same course is
Supporting Individuals with Bi-Polar Disorder- Spectrum Training
Introduction to Dementia - Spectrum Training
Health & Safety - First Response
Fire Safety - First Response
Fire Warden - First Response
CIEH Risk Assessment Level 2 - Jo Edgington
CIEH Risk Assessment Level 3 - Jo Edgington
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First Aid Course – 1 Day – Triangle Training
First Aid Course – 4 Day – Essential 6
Food Safety (CIEH Level 2) – Essential 6
Infection Control – Essential 6
Moving & Handling of Objects – OCP West
Moving & Handling of People – OCP West
Safe Handling of Medication – First Response
Safe Handling of Medication in a Dom Care Setting – First Response
Epilepsy Awareness – MB Training
Epilepsy Rescue Meds – MB Training
Behaviour as Communication – Spectrum Training
Down’s Syndrome – Spectrum Training
Gentle Teaching – Spectrum Training
Learning Disability Awareness – Spectrum Training
Learning Disability & Mental Health – Spectrum Training
Sexuality & Learning Disability – Spectrum Training
Supported Living - An introduction to citizenship and personalisation – Spectrum Training
Supporting People who are on the Autistic Spectrum – Spectrum Training
Total Communication – Spectrum Training
Effective Care Planning/ Person Centred Support Planning – Spectrum Training
Introduction to Care – Spectrum Training
Professional Boundaries – Spectrum Training
Quality Assurance – Spectrum Training
Values & Attitudes in Care – Spectrum Training
Customer Care – Impact Training
Pre-Inspection Assessment Skills – Impact Training
Person Centred Approaches – Change Consultancy
Assertiveness – Splatt Training
Budget Management – Splatt Training
Business Planning – Splatt Training
Conflict in Teams – Splatt Training
Introduction to Management – Splatt Training
Line Management & Staff Development – Splatt Training
Stress Management – Splatt Training
Supervision Skills – Splatt Training
Time Management – Splatt Training
Work-Life Balance – Splatt Training
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Training Provider: Triangle Training (UK) Ltd.
6 Priory Close, Whitchurch, Tavistock PL19 9DH
Phone No: 01822 612222/07854 125721
Fax No: 01822 612222
Email: info@triangletrainingukltd.co.uk
Name of Person/Contact: Ian Thomas
Course Overview:
A course designed to meet the needs of the work environment. It is ideal for businesses needing to qualify staff to the level of Appointed Persons to take responsibility for a first aid emergency and the first aid box in accordance with the Health and Safety (First Aid) Regulations. This course is also recommended for staff in larger organisations giving support to First Aiders.
Duration: 1 Day Course
Suitable for: all staff working in care
Maximum Numbers: 12
Course Outline:
At the end of the course participants will be able to:
Assess and prioritise a first aid incident
Deal with an unconscious casualty
Carry out CPR on an unconscious casualty
Control bleeding and manage shock
Recognition and treatment of some medical conditions such as heart attacks
Treatment of burns
Management of fractures
Maintain records
Use and maintain first aid kits
Dates and Locations
April 2009:
21st – Newton Abbot - Old Forde House
29th – Barnstaple - Civic Centre - FULLY BOOKED
May 2009:
7th – Fingle Glen, Tedburn St Maryn - FULLY BOOKED
15th – Newton Abbot - Connaughts Ltd - FULLY BOOKED
18th – Tiverton Town Hall
26th – Okehampton Rugby Club - FULLY BOOKED
June 2009:
3rd – Tavistock Football Club - FULLY BOOKED
11th – Crediton - The Boniface Centre
19th – Ivybridge Town Council (Watermark)
22nd – Honiton - East Devon Business Centre
30th – Bideford - Caddsdown Business Centre
July 2009:
1st – Newton Abbot - Old Forde House - FULLY BOOKED
9th – Exeter - Larkbeare House
17th – South Molton - George Hotel
20th – Newton Abbot - Connaughts Ltd - FULLY BOOKED
28th – Exmouth Community College - FULLY BOOKED
August 2009:
5th – Buckfast Abbey (St Cuthbert's Conference Centre - FULLY BOOKED
13th – Okehampton - Ockment Centre
21st – Exeter, Larkbeare House - FULLY BOOKED
24th – Newton Abbot - Connaughts Ltd - FULLY BOOKED
28th – Sidmouth (please note date change from 31/8)
September 2009:
8th – Bideford - Caddsdown Business Centre
16th – Newton Abbot - Old Forde House - FULLY BOOKED
24th – Exmouth Community College - FULLY BOOKED
30th – Newton Abbot - Connaught's Ltd - FULLY BOOKED
October 2009:
7th – Tiverton Town Hall
15th – Ivybridge Town Council (Watermark) - FULLY BOOKED
23rd – Okehampton - Ockment Centre - FULLY BOOKED
26th – Crediton - The Boniface Centre
November 2009:
3rd – Newton Abbot, Old Forde House - FULLY BOOKED
11th – Exmouth Community College
19th – Barnstaple Civic Centre
27th – Newton Abbot - Connaught's Ltd
30th – Exeter, Larkbeare House
December 2009:
8th – Buckfast Abbey (St Cuthbert's Conference Centre)
January 2010:
12th – Okehampton, Ockment Centre
20th – Exmouth Community College
28th – Newton Abbot, Old Forde House
February 2010:
1st – Barnstaple Civic Centre
9th – Exeter, Larkbeare House
18th – Ivybridge Town Council (Watermark)
26th – Bideford - Caddsdown Business Centre
March 2010:
3rd – Honiton - East Devon Business Centre
9th – Newton Abbot, Old Forde House
17th – Okehampton, Ockment Centre
25th – Totnes/Newton Abbot
30th – Honiton - East Devon Business Centre
Training Provider: Essential 6 Ltd.
Britannia House, 249 Babbacombe Road, Torquay TQ1 3SZ
Phone No: 01803 312872
Email: layla.lawrence@essential6.co.uk
Name of Person/Contact: Layla Lawrence
Course Overview:
This is the only first aid course approved by the Health and Safety Executive and is recommended for all organizations whose risk assessments determine that First Aiders are required. This 4-day course offers a basic curriculum in a range of first aid competencies needed in any workplace giving our learners the ability to administer first aid safely, promptly and effectively to a casualty.
Duration: 4 Day Course
(This becomes a 3 Day Course in October 2009, with an annual half-day Refresher. We aim to schedule these updates from Autumn 2010)
Suitable for: all staff working in care
Maximum Numbers: 12
Course Outline:
By the end of the course the delegates will have the ability to:
Act safely, promptly and effectively when an emergency occurs at work
: Carry out cardio-pulmonary resuscitation (CPR) promptly and effectively
: Care for a unconscious casualty and place in the recovery position
: Administer first aid to a casualty who is wounded or bleeding
: Administer first aid to a casualty who has been:
: Burned or scalded
: Is suffering from an injury to bones, muscles or joints
: Is suffering from shock
: Has an eye injury
: May be poisoned
: Has been overcome by gas or fumes
: Transport a casualty safely as required by the circumstances of the workplace
: Recognize common major and minor illnesses/conditions and take appropriate actions as required
: Maintain simple factual records and provide written information if required
: Delegates will also be able to demonstrate a knowledge and understanding of the principles of first aid at work, in particular of:
: The importance of personal hygiene in first aid procedures
: The legal framework for first aid provision at work
: The use of equipment provided in the workplace
: The role of the first aider in emergency procedures
Dates and Locations
April 2009:
20th – 23rd - Honiton - East Devon Business Centre
June 2009:
11th, 12th, 15th & 16th - Newton Abbot - Sampsons Farm Hotel & Restaurant - FULLY BOOKED
25th, 26th, 29th & 30th - Newton Abbot - Sampsons Farm Hotel & Restaurant - FULLY BOOKED
August 2009:
24th – 27th - Bideford - Caddsdown Business Centre
November 2009:
5th, 6th & 9th – Exeter - Larkbeare House, Topsham Road
January 2010:
26th – 28th –Okehampton - Ockment Centre
March 2010:
25th, 26th & 29th – Newton Abbot - Finlake, Chudleigh
Training Provider: Essential 6 Ltd.
Britannia House, 249 Babbacombe Road, Torquay TQ1 3SZ
Phone No: 01803 312872
Email: layla.lawrence@essential6.co.uk
Name of Person/Contact: Layla Lawrence
Suitable for: anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled.
Duration: 1 Day Course
Maximum Numbers: 12
The qualification covers the following topics:
Legislation
Food safety hazards
Temperature control
Refrigeration, chilling and cold holding
Cooking, hot holding and reheating
Food handling
Principles of safe food storage
Cleaning
Food premises and equipment
Dates and Locations
April 2009
21st – Exmouth Rugby Club
May 2009
6th – Newton Abbot, Connaughts Ltd - FULLY BOOKED
28th – Barnstaple, Fileigh Village Hall - FULLY BOOKED
June 2009
3rd – Tiverton, New Hall, Barrington Streetl
8th – Exeter, Larkbeare House - PLACES NOW AVAILABLE
23rd – Tavistock Football Club
July 2009
8th – Crediton - The Boniface Centre
23rd – Bideford - Caddsdown Business Centre
August 2009
7th – Teignmouth TBC - FULLY BOOKED
17th – Axminster
September 2009
1st – Finlake, Chudleigh - FULLY BOOKED
16th – Okehampton - Ockment Centre
30th – Exmouth Town Hall
October 2009
8th – Totnes
23rd – Exeter - The X-Centre
November 2009
2nd – Heathfield
17th – Exmouth
December 2009
2nd – Barnstaple - Filleigh Village Hall
January 2010
13th – Exeter - The X-Centre
28th – Newton Abbot
February 2010
11th – Honiton - East Devon Business Centre
26th – Okehampton
March 2010
11th – Seaton
26th – Finlake, Chudleigh
Training Provider: Essential 6 Ltd.
Britannia House, 249 Babbacombe Road, Torquay TQ1 3SZ
Phone No: 01803 312872
Email: layla.lawrence@essential6.co.uk
Name of Person/Contact: Layla Lawrence
Course overview
Understanding key infection control issues
Encourage a ‘safe practice’ culture both for individuals and in the workplace
Cost of Poor Infection Control
Causes of Infections
Decontamination
Hand Washing Procedure
Personal Hygiene
Management of an Outbreak
The importance of documentation
Protective clothing and equipment
Suitable for: all staff working in care
Duration: ½ Day Course
Maximum Numbers: 16
Dates and Locations
April 2009:
29th – Newton Abbot, Old Forde House
May 2009:
19th – Fingle Glen, Tedburn St Mary - FULLY BOOKED
28th – Barnstaple Civic Centre
June 2009:
2nd – Exmouth - FULLY BOOKED
18th – Totnes - Foxhole, Dartington - FULLY BOOKED
July 2009:
17th – Axminster
27th – Okehampton - Ockment Centre - FULLY BOOKED
August 2009:
10th – Crediton - Boniface Centre
21st – Teignmouth TBC - FULLY BOOKED
September 2009:
9th – Exeter - Westbank Healthy Living Centre, Exminster - FULLY BOOKED
22nd – Bideford - Royal Hotel - FULLY BOOKED
October 2009:
5th – Crediton - Boniface Centre
22nd – Newton Abbot
November 2009:
5th – Exmouth - The Homestead
30th – Okehampton - Ockment Centre
December 2009:
11th – Honiton - East Devon Business Centre
16th – Buckfast Abbey (St Cuthbert's Conference Centre)
January 2010:
21st – Exeter
February 2010:
4th – Barnstaple Civic Centre
9th – Axminster
17th – Newton Abbot
March 2010:
4th – Exmouth - The Homestead
19th – Okehampton
Training Provider: OCP West
First Floor Office, 5 Lymington Road, Torquay, Devon TQ1 4AQ
Phone No: 01803 211 299
Email: phil.sturgess@ocpwest.co.uk
Name of Person/Contact: Sam Taylor
Aims & Objectives:
Upon successful completion of the course, candidates will be able to demonstrate an understanding of:
Legal requirements relating to load management.
The cost to commerce & industry of lost working days due to back injury.
The spine and contributory factors to back pain and musculo-skeletal problems.
Current policy and guidelines on lifting and handling.
The principles of safe manual handling and holding.
Manual handling risk assessment.
Suitable for: employees whose job involves the movement of loads and / or equipment.
Duration: Half Day
Maximum Numbers: 12
Dates and Locations
June 2009:
12th – Exeter, Larkbeare House
September 2009:
18th – Totnes - Foxhole, Dartington - FULLY BOOKED
November 2009:
23rd – Barnstaple - Filleigh Village Hall
March 2010:
24th – Exmouth - The Homestead
Training Provider: OCP West
First Floor Office, 5 Lymington Road, Torquay, Devon TQ1 4AQ
Phone No: 01803 211 299
Email: phil.sturgess@ocpwest.co.uk
Name of Person/Contact: Sam Taylor
Aims & Objectives:
Upon successful completion of the course, candidates will be able to demonstrate an understanding of:
Legal requirements relating to load management.
The cost to commerce & industry of lost working days due to back injury.
The spine and contributory factors to back pain and musculo-skeletal problems.
Current policy and guidelines on lifting and handling.
The principles of safe manual handling and holding.
Correct us of hoists, slings, aids and related equipment.
Manual handling and client handling risk assessment.
The course will include a practical session in manual handling/lifting techniques in the afternoon
Suitable for: employees involved in direct patient / client contact or whose job involves the movement of loads and / or equipment. This is particularly relevant as part of induction training for care work.
Duration: Full Day
Maximum Numbers: 12
Dates and Locations
April 2009:
29th – Exeter, RD&E Hospital (Heavitree)
May 2009:
8th – Okehampton
13th - Barnstaple - Primecare - FULLY BOOKED
June 2009:
8th – Tavistock - Brown's Hotel
July 2009:
9th – Exeter - Bodley House, Whipton - FULLY BOOKED
August 2009:
4th – Totnes - please note change of venue to Robert Owen Communities - FULLY BOOKED
September 2009:
3rd – Dawlish - Sefton Hall, Southern Healthcare - FULLY BOOKED
October 2009:
27th – Tiverton - Self Unlimited, East AnsteyFULLY BOOKED
November 2009:
19th – Exeter - RD&E Hospital (Heavitree) - FULLY BOOKED
January 2010:
21st – Totnes - Robert Owen Communities, The Boatshed - FULLY BOOKED
February 2010:
16th – Barnstaple
March 2010:
25th – Honiton
Training Provider: First Response
Bank House, High Street, Pershore, WR10 1AA
Phone No: 01386 561900
Fax No: 0870 50 1412
Email: devonbookings@firstresponsetraining.com
Name of Person/Contact: Denise Butters or Christine Thomas
Suitable for: Care Staff not working in a domiciliary care environment
Duration: Half day
Maximum Numbers: 12
Dates and Locations
May 2009:
13th – Exeter, Great Moor House, Sowton Ind Estate - FULLY BOOKED
June 2009:
3rd – Okehampton - Ockment Centre - FULLY BOOKED
9th – Newton Abbot - Old Forde House
July 2009:
6th – Crediton - Boniface Centre - FULLY BOOKED
August 2009:
7th – Buckfast Abbey (St Cuthbert's Conference Centre) - FULLY BOOKED
September 2009:
3rd – Exeter - FULLY BOOKED
October 2009:
1st – Bideford - Caddsdown Business Centre
21st – Exmouth - The Homestead
November 2009:
17th – Newton Abbot - FULLY BOOKED
December 2009:
14th – Axminster
January 2010:
15th – Barnstaple Civic Centre
February 2010:
10th – Exeter - The X-Centre - FULLY BOOKED
March 2010:
9th – Totnes - Robert Owen Communities
Training Provider: First Response
Bank House, High Street, Pershore, WR10 1AA
Phone No: 01386 561900
Fax No: 0870 50 1412
Email: devonbookings@firstresponsetraining.com
Name of Person/Contact: Denise Butters or Christine Thomas
Suitable for: Care Staff working in a domiciliary care environment
Duration: Half day
Maximum Numbers: 12
Dates and Locations
May 2009:
19th – Okehampton - Ockment Centre
July 2009:
15th – Exmouth Town Hall
September 2009:
10th – Exeter - Westbank Healthy Living Centre, Exminster
November 2009:
6th – Finlake, Chudleigh
January 2010:
26th – Exmouth - The Homestead
March 2010:
24th – Barnstaple Civic Centre
Training Provider: Jo Edgington
Lower Colbiggan Farmhouse
Roche, St Austell, Cornwall PL26 8LJ
Phone No: 01208 832262
Mobile: 07787 415664
Email: joanneedgington@btinternet.com
Course overview
Duration: Full Day (9.00am - 5.00pm)
Maximum Numbers: 14
Course outline
This course aims to raise awareness of the concept of risk assessment in a work environment. The qualification will give employees the ability to contribute to the process to protect their own health and safety and that of others. It is a theory based training day which give delegates the opportunity to understand the legal requirements and principles of risk assessing. Delegates are also given an opportunity to practise the actual process by relating it to their own work place. A multiple-choice examination paper is completed at the end of the session.
Course programme
Main causes of accidents and ill-health
Legal requirements
Principles of risk assessment including;
-hazards, risks and control measures
-five steps to risk assessment
-hierarchy of control measures
-risk assessment review and record keeping
Dates & Locations - ALL TBC
September 2009
9th
October 2009
20th
November 2009
20th
January 2010
26th
February 2010
11th
March 2010
25th
Training Provider: Jo Edgington
Lower Colbiggan Farmhouse
Roche, St Austell, Cornwall PL26 8LJ
Phone No: 01208 832262
Mobile: 07787 415664
Email: joanneedgington@btinternet.com
Course overview
Duration: Full Day (9.00am - 5.00pm)
Maximum Numbers: 12
Course outline
This course is designed to enable managers and supervisors to carry out risk assessments and encourage staff to get involved with the process. A more in-depth training session that level 2 and requires delegates to produce an assignment based on their own workplace which must be completed within 2 weeks of the course.
Course programme
Legislation
Principles of risk assessment
Prioritising risk
Controls
Documentation
Monitoring controls
Risk assessment in practice
Briefing for practical project
Dates & Locations - ALL TBC
September 2009
17th
November 2009
12th
March 2010
10th
Training Provider: First Response
Bank House, High Street, Pershore, WR10 1AA
Phone No: 01386 561900
Fax No: 0870 50 1412
Email: devonbookings@firstresponsetraining.com
Name of Person/Contact: Denise Butters or Christine Thomas
Course Overview
Duration: Full Day
Maximum Numbers: 15
Course Programme
Introduction to Health & Safety Legislation
Safety in the workplace:
Common health problems
Welfare
First Aid
Smoking, alcohol & drugs
Accident reporting
Workplace Hazards & controls:
Electricity
Fire
Equipment, storage and signage
Risk Assessment
Manual Handling
Hazardous substances
Ergonomics
There will be a Multiple Choice Examination Paper at the end of the course.
Dates & Locations - ALL TBC
27th July 2009
28th August 2009
30thSeptember 2009
28th October 2009
30th November 2009
15th December 2009
27th January 2010
17th February 2010
31st March 2010
Training Provider: First Response
Bank House, High Street, Pershore, WR10 1AA
Phone No: 01386 561900
Fax No: 0870 50 1412
Email: devonbookings@firstresponsetraining.com
Name of Person/Contact: Denise Butters or Christine Thomas
Duration: 2.5 hours (9.30 - 12.00 or 2.00-4.30)
Overview
This course is aimed at providing the basic training and information required by law to equip staff to cope in an emergency or fire situation. It also covers an overview of risk assessment and fire prevention measures.
Course Outline
Regulations and responsibilities
Causes of fire
Fire prevention
Fire extinguishers - types and uses
Providing and maintaining a means of escape
Fire evacuation procedures
Risk Assessment
First Aid (burns, smoke inhalation)
Discussion and course review
The session will include a practical demonstration of Fire Equipment.
Dates and Locations - all TBC
16 July 2009 - East
11 August 2009 - South
15 September 2009 - North
08 October 2009 - South
05 November 2009 - East
26 January 2010 - North - PM session
25 February 2010 - East
23 March 2010 - South
Training Provider: First Response
Bank House, High Street, Pershore, WR10 1AA
Phone No: 01386 561900
Fax No: 0870 50 1412
Email: devonbookings@firstresponsetraining.com
Name of Person/Contact: Denise Butters or Christine Thomas
Duration: Full day
Overview
Course Outline
Fire risk assessment
Legislation
Emergency plan, when a fire starts, evacuation
Classifications of fire
Fire extinguishers (incl. practical)
Principles of fire fighting
Testing, training and practising fire procedures
First aid and fire safety
The session will include a written assessment.
Dates and Locations - all TBC
20th July 2009 - South
23 September 2009 - North/Okehampton
20 November 2009 - East/Exeter
29 January 2010 - South
Training Provider: MB Training
19 PinnValley Road, Pinhoe, Exeter, Devon EX1 3UF
Phone & Fax No: 01392 462210
Email: mb1950@tesco.net
Name of Person/Contact: Madelin Bexon
Aims & Objectives:
These courses are presented in two half days, morning and afternoon. An Epilepsy Awareness course is a requirement for learners intending to undertake the Epilepsy Medication Administration course. (Joint Epilepsy Council Guidelines 2005)
Epilepsy Awareness Course
Aims & Objectives
By the end of the session participants will be able to explain different aspects of Epilepsy and be able to:
Explain what epilepsy is and who it affects
Discuss some of the implications to the individual.
Describe what happens in different types of seizures
List common triggers
Discuss different types of diagnostic procedures used
Appreciate the effects of Epilepsy in different areas of the clients life
Consider management of Seizures – What to do - What NOT to do.
Recognise the importance of observation pre and post seizure
Discuss the risks associated with epilepsy
Explain what a rescue medication is, when it should be given and how
Epilepsy Medication Course
Aims & Objectives
Update knowledge and prior learning of epilepsy
State medication used in epilepsy and be competent in administration during guided practice.
Demonstrate previous learning of epilepsy by demonstration and through question and answer session
Explain how to care for resident with epilepsy during a seizure
Explain the different types of seizures
Describe what a rescue medication is
Demonstrate its administration in an observed teaching session
Discuss side effects of these drugs
Appreciate the importance of protocols
Recognise the importance of supervised assessment in their own workplace
Suitable for: All staff working with people who may have epilepsy
Duration: Half day sessions - these can be booked separately
Maximum Numbers: 12
Dates and Locations
April 2009:
29th – Fingle Glen, Tedburn St Mary - AM and PM sessions are both FULLY BOOKED
May 2009:
5th – Okehampton, Ockment Centre - AM and PM sessions are both FULLY BOOKED
June 2009:
2nd – Exmouth, The Homestead - AM session FULLY BOOKED, PM session places available
July 2009:
27th – Tavistock Town Hall - AM and PM sessions are both FULLY BOOKED
August 2009:
26th– Ashburton - Dartmoor Lodge - AM and PM sessions are both FULLY BOOKED
September 2009:
25th – Crediton - Boniface Centre - AM session FULLY BOOKED, PM session places available
October 2009:
21st – Barnstaple - Filleigh Village Hall
November 2009:
12th – Exeter - Lord Haldon Hotel, Dunchideock - AM session FULLY BOOKED, PM session place available
December 2009:
4th – Newton Abbot Hospital
February 2010:
8th– Honiton - East Devon Business Centre
March 2010:
9th – Okehampton - Collaven Manor Hotel
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level:This course is aimed at all support staff supporting people with bi-polar disorder
Workshop aim: To give professional carers a broader understanding of bi-polar disorder and how their role can assist an individual to manage their condition effectively.
Key areas covered:
Signs and symptoms
Diagnosis
The course of bi-polar disorder
Depression
Episodes of mania
The treatment of bi-polar disorder
The importance of education
Medication
Psychosocial treatments
Other treatments
The importance of effective support
WRAP plans and self management
Holistic approaches
Where to get support for the family, the person and the professional carer
Dates and Locations
July 2009:
28th – South TBC -
January 2010
18th - Exeter/East TBC
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff and volunteer s who are working with an aging population of service users within a social care setting. It is also suitable for family carers.
Outcomes: By the end of the course the learners with have a greater understanding what dementia is, how it affects each person in a unique way and how to support people sensitively
Key objectives
Understand the meaning of the term dementia
Be aware of the relevant legislation that influences the support of a person with dementia ie. Mental Capacity Act, Human Rights Act etc
Understand the most common causes of dementia and how they differ from one another
Be able to recognise the signs and symptoms of dementia
Consider what it might be like to have dementia and the impact on the family and friends of the individual.
The importance and impact of total communication when supporting a person with dementia
Identify methods of improving and maintaining the well being of a service user with dementia.
Consider the impact of activities, therapies and other treatments to support a person with dementia
How to protect the person from potential or real harm and minimise risk whilst promoting choice and independence.
This course is run as an interactive workshop. A maximum of 15 people can be accommodated on each course.
Dates & Locations - ALL TBC
September 2009
25th - East (Exeter)
October 2009
12th - South (Newton Abbot)
27th - North (Barnstaple)
November 2009
9th - East
23rd - South
January 2010
14th - East/Mid
25th - North (Barnstaple)
February 2010
23rd - South (Totnes)
March 2010
10th - East (Exeter)
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have who need advocacy support within a health, social care or family setting.
Outcomes:Learners will have a greater understanding of the types of advocacy. The course will primarily focus on how the learners can best enable the people they support in self advocacy.
Key areas covered:
What is advocacy?
The difference between advocacy, support and advice roles
Types of advocacy
Self advocacy
Group advocacy
Peer advocacy
Citizen advocacy
Legal advocacy
Statutory advocacy, role of IMCA / IMHA
Key skills required by enablers to promote self advocacy
Where to seek further information and advice
Dates and Locations
July 2009 (postponed from June):
14th - Exeter - X Centre - FULLY BOOKED
January 2010:
5th – Buckfast Abbey (St Cuthbert's Conference Centre)
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level:This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability within a health, social care or family setting particularly with service users who can present a challenge by using behaviour to communicate
Outcomes: To give those attending a clearer understanding of how and why people may use behaviour to communicate need or emotions and how to effectively interpret, manage or guide these behaviours.
Key areas covered:
Who Presents Challenging Behaviour?
What is Challenging Behaviour?
Reasons for Challenging Behaviour
What impact does our own behaviour have?
The Environment
Triggers
Predictability
Verbal / non verbal warning signs
Non-verbal communication
Prediction and Prevention
Risk Assessment
Methods for Managing Challenging Behaviour
Management plans - what are they and how to use them
Defusing a situation
Who else can help?
After an Incident
The importance of record keeping
This course will provide some of the underpinning knowledge for NVQ units HSC21, HSC31, HSC398.
Dates and Locations
June 2009:
1st – Okehampton - Ockment Centre - FULLY BOOKED
July 2009:
29th – Exmouth - The Homestead - FULLY BOOKED
November 2009:
25th – Totnes - Dartington Hall - FULLY BOOKED
February 2010:
18th – Exeter - Venue TBC
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 8
Workshop level: This course is aimed at staff that come into contact with patients / service users and members of the public, as part of their normal working activity.
The Conflict Resolution training is designed to assist frontline staff to deal effectively with incidents of potential violence or aggression. This foundation training will enable staff to recognise the warning signs of a potentially violent situation and take steps to prevent it from escalating. It will enable staff to recognise different aspects of conflict that they may encounter and to be able to understand and be aware of the different methods of resolving such conflicts.
The course will consist of a National Syllabus for the NHS in non-physical intervention techniques on managing and de-escalating potentially violent incidents within the work environment.
The Breakaway Skills training is designed to teach a set of physical skills, which will enable a person to escape from a wide variety of possible assaults against them.
The techniques are taught within a legal & ethical framework relevant to those working in the healthcare profession.
The techniques taught involve the minimum possible use of force, and which are designed to promote the safety of both the client / patient and member of staff.
The types of attacks considered will include: Wrist grabs, Hair Grabs,Neck Grabs, Clothing grabs, Bear hugs
Dates and Locations
May 2009:
18th – Exmouth Rugby Club - FULLY BOOKED
June 2009:
10th – Bideford - Caddsdown Business Centre - FULLY BOOKED
August 2009:
26th – Sidmouth - FULLY BOOKED
October 2009:
15th – Totnes - Dartington Hall - FULLY BOOKED
December 2009:
3rd – Exeter - Lord Haldon Hotel, Dunchideock, Nr Exeter- FULLY BOOKED
March 2010:
25th – Totnes - Robert Owen Communities - FULLY BOOKED
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Unique Support Needs of people with Down’s Syndrome
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability AND Down’s Syndrome within a health, social care or family setting.
Outcomes: Learners will have a clearer understanding of the unique, physical and social care needs of people with Down’s Syndrome whilst recognising the need to support each person as an individual. The course will also ensure learners are familiar with the ageing process for people with Down’s Syndrome.
Key areas covered:
Cause of Down’s Syndrome
Incidence and the impact of the family
Physical features and common medical conditions which are highly prevalent in people with Down’s Syndrome
Understanding the impact of physical care issues on the individuals care and support
Being aware of the communication challenges faced by people with Down’s Syndrome and how these can be overcome
Sensory impairment
Understanding the ageing process and it’s impact on people with Down’s Syndrome, including dementia
Dates and Locations
June 2009:
8th – Okehampton - Ockment Centre - FULLY BOOKED
July 2009:
7th – Exmouth - The Homestead
September 2009:
23rd – Totnes - Foxhole, Dartington
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level:This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability within a health, social care or family setting particularly with service users who can present a challenge by using behaviour to communicate
Outcomes:Staff will have a better understanding of Gentle Teaching approaches and this will enable them to have a better understanding of service user need and build effective professional relationships
Key areas covered:
What is Gentle Teaching
The values that underpin Gentle Teaching
Where do our own values come from?
Three main elements of Gentle Teaching
How do we build relationships?
Communication and behaviour
Total communication
Putting the theory to work through real scenarios!
This course will provide some of the underpinning knowledge for NVQ units HSC21,HSC31,HSC398.
Dates and Locations
June 2009:
25th – Exeter - Westbank Healthy Living Centre, Exminster
September 2009:
9th – Totnes - Dartington Hall
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Half Day
Maximum Numbers: 15
Workshop Level: This course is aimed at all staff and volunteers who are working with adults who have a learning disability within a health or social care setting
Outcomes: By the end of the course the learners with have a greater understanding of what a learning disability is, the impact of this on people’s life opportunities and an clearer awareness of how they can contribute to enabling each individual to live the life of their choice
Key objectives:
By the end of the course participants will be able to:
Explain what the term learning disability means.
Explain the idea of a continuum of ability/disability.
Define the differing degrees of a person’s learning disability.
Identify the advantages/disadvantages of categorising a person’s learning disability.
Identify the causes of learning disability including common syndromes
Explain the effect of labelling on a person with a learning disability.
Understand the need for a person centred approach
Have an increased awareness of the needs of the family of those with a learning disability.
Explain the term institutionalisation.
Begin to explore the importance of our values and the impact of these values on those we support
This course will provide some of the underpinning knowledge in relation to national induction and foundation standards.
Dates and Locations
April 2009:
29th – Exmouth Rugby Club
June 2009:
23rd – Bideford - Caddsdown Business Centre
September 2009:
16th – Exeter - Westbank Healthy Living Centre, Exminster
November 2009:
12th – Finlake, Chudleigh
February 2010:
3rd – Axminster
Supporting People with a Learning Disability who have Mental Health Issues
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability and mental health issues
Outcomes: Learners will gain a greater understanding of what constitutes ill health and wellness and how mental health issues affect most of us at some point in our lives. Learners will recognise how important their role is in supporting diagnosis, treatment, recovery and maintenance of well being with and on behalf of the person with a learning disability.
Key areas covered:
How many people in Great Britain experience mental health problems?
What factors have an impact on these numbers particularly for people with a learning disability
What keeps us all well?
How the following conditions diagnosed?
Anxiety, Depression, Eating problems, Dementia, Personality disorders, Obsessive Compulsive Disorders, Bi-Polar Disorder
What support and treatment is available to support individuals with the above?
Who’s who in mental health services?
How to support someone to access service
Wellness, Recovery Action Plans
The pivotal role of the paid and unpaid carers
Promoting anti- discriminatory practice and positive support.
This course will provide some of the underpinning knowledge for NVQ units HSC396,HSC3119.
Dates and Locations
June 2009:
15th – Bideford - Caddsdown Business Centre - FULLY BOOKED
July 2009:
10th – Newton Abbot Hospital - FULLY BOOKED
September 2009:
14th – Exeter - Westbank Healthy Living Centre, Exminster - FULLY BOOKED
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability within a health, social care or family setting.
Outcomes:The day gives attendees and opportunity to consider how they can better support adults with learning disabilities to lead safe, fulfilling sexual and intimate relationships.
Key areas covered:
By the end of the day students will understand about:
The policy framework
How we learn about relationships
How to support individuals in their personal relationships
The effect that personal belief, culture and preferences have on personal relationships
Dates and Locations
June 2009:
8th – Newton Abbot - Sampson's Farm Hotel - FULLY BOOKED - please note change of venue
July 2009:
15th – Exeter - Westbank Healthy Living Centre, Exminster
September 2009:
10th – Okehampton - Ockment Centre
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability within a health, social care or family setting.
Outcomes: Attendees will have a greater understanding of the current drivers within social care and their history. The course will give people an opportunity to consider the values that underpin the Citizenship and Personalisation agenda and what it might mean for them and the way that they work.
Key areas covered:
The history of Citizenship and Personalisation
The underpinning legislation and policy that is driving these important agendas
The changes from carer to enabler roles
What personalisation might mean for each person
The rights and responsibilities of all citizens
Simon Duffys Keys to Citizenship and how to make these a day to day reality for people
How each of us can enable people who are traditionally disempowered to lead the life of their choice
Barriers to full inclusion and tips to help overcome these
An opportunity to hear about the experiences of a person using services and why these changes are so important
Dates and Locations
May 2009:
21st – Exeter - Larkbeare House - COURSE POSTPONED TO OCTOBER
June 2009:
16th – Totnes - Dartington Hall
October 2009: NEW
7th - Exeter - Venue TBC
(incl. Aspergers)
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: This course is aimed at all staff, volunteers and family carers who are supporting adults who have a learning disability within a health, social care or family setting.
Outcomes:The course encourages participants to place the individual with ASD at the centre of their thinking about autism. To develop participants positive expectations and approaches which play to strengths and help individuals with autism enjoy and achieve. To foster in participants the personal attributes of calmness, predictability and good humour.
Key areas covered
The history of autism and it’s relevance today
The behavioral characteristics of autism
The autistic spectrum to include obsessive compulsive disorders and Aspergers Syndrome
The development of thinking about autism and the current body of knowledge
The importance of the environment and have knowledge of ways to enhance concentration or remove distraction
The sensory world of people with autism
The triad of Impairments and the impact upon a person's communication, social interaction and perception.
The challenges for people with autism in relation to communication, interaction and flexible thinking
Strategies and approaches to working effectively with individuals
This course will provide some of the underpinning knowledge for NVQ units HSC21 & HSC23 & HSC24.
Dates and Locations
May 2009:
12th – Okehampton - Ockment Centre - FULLY BOOKED
July 2009:
27th – Exeter - Westbank Healthy Living Centre, Exminster - FULLY BOOKED
September 2009:
24th – Newton Abbot Hospital - FULLY BOOKED
January 2010:
22nd – Exmouth Venue TBC - FULLY BOOKED
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: All staff working with service users who have limited formal communication
Outcomes: Attendees will have a better understanding of the range of communication that is available, its effectiveness and the importance of maximising each person’s communication to ensure they are able to have the greatest control and choice in their lives.
Key Areas Covered:
The purpose of communication
Barriers to communication
Communication and behaviour
Non-verbal communication
Total communication environment
The challenges and benefits of a consistent approach
Signing
Story telling
Objects of reference
Photo’s, Pictures and Symbols
Intensive interaction
Sound and Smell
Music
Communication Books / Passports
Person Centred planning and communication
This course will provide some of the underpinning knowledge for NVQ units HSC21, HSC31, HSC233, HSC369
Dates and Locations
May 2009:
20th – Okehampton - Ockment Centre
June 2009:
11th – Tavistock Town Hall - FULLY BOOKED
July 2009:
1st – Exeter - Westbank Healthy Living Centre, Exminster - FULLY BOOKED
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level:For all staff working in health and social care
Overview: This practical workshop will give learners the confidence to support service users to develop and maintain their own plans. Service user plans are a requirement in all models of support / care. They can be written with this in mind or they can be developed with service users in a meaningful way that will have an impact on each individual’s life.
Key areas covered:
The legal context
What do CSCI require us to have in service user plans?
The history of care planning / service user plans
Different models and how to use them
The importance of record keeping
How to use the plan to monitor and review progress or change in needs
Finding out peoples ‘story’ (history) the benefits and challenges
Person centred planning (PCP) what it is and models that can be used
Circles of support what they are and how they support an individual
This course provides the relevant underpinning knowledge in relation to certain parts of the knowledge specification for NVQ units relating to care planning and links to NMS for Younger Adults Standard 6 and NMS Domiciliary Care Standard 7.
Dates and Locations
June 2009:
23rd – Okehampton - Ockment Centre - FULLY BOOKED
September 2009:
10th – Exmouth - The Homestead - FULLY BOOKED
October 2009:
20th – Totnes - Dartington Hall - FULLY BOOKED
December 2009:
15th – Exeter - X Centre - FULLY BOOKED
February 2010:
10th – Tavistock Town Hall
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: For all new staff working in health and social care
Areas Covered:
The history of the NHS and Social care
The move from the medical to social model
The current framework of legislation and its influences on day to day care and support
How social and nursing care is funded
The role of the commissioners
Commission of Social Care Inspection (CSCI) - now Care Quality Commission
The areas covered in the standards
Each person’s role in promoting these standards
General Social Care Council (GCS)
Underpinning principles
Professional boundaries
Working with service users
Working with families
Working with colleagues
The importance of confidentiality
Values – where they come from and how to uphold them
Dates and Locations
June 2009:
29th – Exmouth - The Homestead - FULLY BOOKED
July 2009:
23rd – Tavistock Town Hall
November 2009:
2nd – Barnstaple - Filleigh Village Hall
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: For all staff working in health and social care
Outcomes: Through the use of discussion and group work we will consider the challenges faced by support staff in keeping up this momentum whilst safeguarding themselves and the vulnerable service users they support.
Key areas covered:
The General Social Care Council Code of Conduct
Citizenship and the personalisation agenda
Protecting the rights and promoting the interests of service users and carers
Maintaining trust and confidence of service users and carers
Promoting the independence of service users whilst protecting them from harm
Upholding trust and confidence in social care services
Be accountable for the quality of your work and taking responsibility for maintaining and improving your knowledge and skills
The benefits and risks of lone working
Organisational framework of support
Multi-agency working
Friend or not!
Dates and Locations
June 2009:
3rd – Exeter - Westbank Healthy Living Centre, Exminster
September 2009:
4th – Buckfast Abbey (St Cuthbert's Conference Centre)
December 2009:
2nd – Bideford - Royal Hotel
March 2010:
3rd – Exmouth
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: For supervisors and managers or care and support services
Outcomes: Learners will have a clearer understanding of what quality is, how it’s measured and their role in maintaining it and communicating concerns and success.
Key areas covered:
What is quality
How to understand quality in relation to different stakeholders
Internal and external quality
Qualitative and quantitative data
Nationally recognised quality tools
General
Sector specific
Formal methods of measuring quality
For the individual
For the organisation
Setting the quality standard, measuring / monitoring and improving – the quality cycle
The importance of engaging others in the quality cycle
Dates and Locations
June 2009:
5th – Okehampton - Ockment Centre
October 2009:
30th – Newton Abbot Hospital
Training Provider: Spectrum Training
Edell, Broad Street, Black Torrington,Beaworthy,Devon EX21 5PT
Phone No: 01409 231277
Fax No: TBC
Email: training@spectrummanagement.org.uk
Name of Person/Contact: Jo Duff
Course overview
Duration: Full Day
Maximum Numbers: 15
Workshop level: For all staff working in a health and social care setting
Outcomes:Those attending will consider their values and attitudes, how they impact on their current practice and reflect on areas where they can improve the way they support individuals
Key areas covered:
Historical attitudes towards people with a disability
The impact of our attitudes and values on people with a disability
How the lives / life opportunities differs for a person with or without a disability
Working in partnership
Respecting diversity
What the law says
Recent legislative changes
Providing person centred support
Promoting safety and positive risk taking
Ways each of use can improve peoples control over their lives
Dates and Locations
July 2009:
20th – Okehampton - Ockment Centre
September 2009:
8th – Newton Abbot - Finlake, Chudleigh
Training Provider: Impact Training
The Priory, High Street, Redbourn, Herts AL3 7LZ
Phone: 0845 2263210 Fax: 01582 792191
Email: sarah@impact-training.co.uk
Name of Person/Contact: Sarah Douglas or David Thornicroft
Course overview
Duration: Full Day
Maximum Numbers: 16
Workshop level: For all staff working in a health and social care establishment or organisation
Outcomes: This session is aimed at promoting excellent customer care
Key areas covered:
What is customer care?
Who are your Customers?
Standards and meeting expectations
Participants' own experiences as customers – good and poor service
Effective communication skills – What does your communication say about you?
Dealing with Challenges
Dealing with Difficult People
Seven Steps to Customer Problem Solving
The Recovery Process
Eliminating Customer Service Problems
Doing Your Best
Training methods will include information giving, case studies, personal reflection, small group and large group discussion and simulation.
Dates and Locations
September 2009:
3rd – Exeter - Westbank Healthy Living Centre, Exminster
Training Provider: Impact Training
The Priory, High Street, Redbourn, Herts AL3 7LZ
Phone: 0845 2263210 Fax: 01582 792191
Email: sarah@impact-training.co.uk
Name of Person/Contact: Sarah Douglas or David Thornicroft
Course overview
Duration: Full Day
Maximum Numbers: 16
Workshop level: For staff working in registered establishments, especially senior members of staff
Outcomes: This session is aimed at preparing registered establishments for an inspection by the new Care Quality Commission (CQC)
Key areas covered:
Legislation and national minimum standards
Who carries out the inspections and how
Different types and frequency of inspections
Quality ratings
How are staff, service users and carers involved in inspections and why should they be involved?
Why is it necessary to have different minimum standards for older people and those under the age of 65?
How do inspectors evidence that standards have been reached?
How to evidence each of the National Minimum Standards
What happens after the inspection: enforcement actions and improvement plans
Training methods will include information giving, case studies, personal reflection, small group and large group discussion and simulation.
Dates and Locations
June 2009:
9th - Okehampton - Ockment Centre
October 2009:
14th - Exeter - The X-Centre
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full Day
Maximum Numbers: 12
Workshop level: Supervisors, first time managers
Aim: To enable participants to deal with situations and people with confidence.
Learning outcomes:
Being able to choose to feel more confident when dealing with difficult people/ situations
Identify who you want to be and what is important to you
Realise the benefits of assertive behaviour and how and when to be assertive
Understand how language and body language can be used to be more effective in communication
Deal with fear and how to give and receive feedback in a positive manner
Be more effective, positive and confident in the workplace
Objectives: By the end of the course participants will have the understanding and skills to
Define assertiveness
Identify the roles and games we and others play
Be assertive in the right situations
Understand submissive/aggressive behaviours, their definition and body language
Understand the difference between submissive, aggressive and assertive behaviour
Listen, understand, say what you think and feel
Be specific, stay relevant and achieve positive outcomes
Recognise and deal with fear
Use assertive techniques
Use persuasion skills and cope resiliently to criticism
Dates and Locations
May 2009:
20th – Okehampton - Ockment Centre - FULLY BOOKED
October 2009:
9th – Tiverton - FULLY BOOKED
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
These courses will run as two separate sessions - 9.30am - 12.30pm and 1.30 - 4.30pm
Maximum Numbers: 12 per course
Budget Management (AM)
Course overview
Workshop level: Care home managers and budget holders
Aim: To give managers a greater understanding of how to manage a budget and to feel more confident reading financial information
Learning outcomes: To understand the basics of creating and managing a budget
Objectives:
Participants will understand the basics of:
Setting a budget
Monitoring your budget
Profiling your accounts
Managing cash flow
Risk assessment and contingency planning
Business Planning (PM)
Course overview
Workshop level: Care home managers
Aim: To give managers the skills and confidence to write a plan for your business. This can either be for a specific project, a business plan or a development plan.
Learning outcomes:
Developing aims and objectives for your business
To be able use those in drafting an outline business plan
To have an overview of information gathering and how to make it as easy and effective as possible
Have a clear view of how to engage others in “the vision” for the business
Understanding the importance of regular monitoring and review
Objectives:
Understand the key elements of strategy : Where we are now, Where we want to be and How we are going to get there
Be able to draft an outline for a business plan – identifying what information is essential, desirable and nice to have
Consider how to engage others and spread the workload
Develop an individual or collective vision for the business
Understand how to review performance against the plan
Dates and Locations
June 2009:
16th – Newton Abbot Hospital - FULLY BOOKED
October 2009:
7th – Exeter - X Centre,
February 2010:
18th – Bideford - Caddsdown Business Centre
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Workshop level: Individuals who deal with difficult people or experience conflict in the workplace, and those who want to enhance their people management skills
Duration: Full day
Maximum Numbers: 12
Aim: To understand manage and find resolutions to conflict within the workplace
Learning outcomes:
To feel confident in seeking to resolve conflict between individuals or within teams
Communicating effectively with all parties.
To look for solutions to problems.
Objectives: to be able to:
Effectively diagnose the problem
Manage your thinking
Manage solutions focused resolutions
Dates and Locations
May 2009:
15th – Okehampton - Ockment Centre - FULLY BOOKED
September 2009:
22nd – Newton Abbot - Venue TBC - FULLY BOOKED
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Workshop level: First time managers / supervisors
Learning outcomes: Understanding the importance of:
promoting social care principles and values
providing direction and facilitating change
working with people effectively
using resources
achieving outcomes
managing self and personal skills
Aim: To understand the manager’s roles and responsibilities in running the business.
Objectives:
To understand what it is to be a manager and what you are responsible for
To be able to define your management role within your organisation
To identify management standards and areas for own development
Dates and Locations
July 2009:
16th – Newton Abbot - Venue TBC
October 2009:
23rd – Exeter - Lord Haldon Hotel, Dunchideock
January 2010:
26th – Barnstaple Civic Centre
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Workshop level: All managers who want to retain and develop staff
Aim: to equip line managers with a greater understanding of their role in positive staff development and management
Learning outcomes:
Understanding your management role – performance management, training needs
Understanding your level of responsibility for identifying and ensuring the learning of others
Understand the importance of effective management staff retention and workforce development
Understanding your organisation's arrangements for managing performance
Understanding your organisation's business, workforce and learning plans (as appropriate)
Objectives:
To be able to identify positive working practices and areas for development for your team members
To choose appropriate management style centred on the person and the task
To consider different ways to develop your member of staff
To understand how to agree meaningful objectives
To have a written development plan for individuals
Dates and Locations
July 2009:
9th – Exmouth - Town Hall - FULLY BOOKED
November 2009:
17th – Newton Abbot - Finlake, Chudleigh
March 2010:
18th – Barnstaple Civic Centre
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Worshop level: Managers / supervisors
Aim: To give line managers a clearer understanding of their legal and ethical responsibility in relation to staff stress
Learning outcomes: Managers will understand:
Their legal and ethical responsibilities to staff
Health and Safety Executive management standards
How to reduce work related stress in their organisation
Objectives
Understanding what stress is
Why we need to tackle it
Understanding Health and Safety Executive management standards
Assessing your organisation’s performance against standards: Demands, control, support, relationships, roles responsibilities and change.
To explore some practical ways to ensure effective management of stress in the workplace
Dates and Locations
June 2009:
4th – Barnstaple - Filleigh Village Hall
October 2009:
1st – Exeter - Lord Haldon Hotel, Dunchideock
February 2010:
10th – Totnes - Robert Owen Communities
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Workshop level: Supervisors, Middle Managers and Duty Managers
Aim: To gain a shared perception of the role and purpose of supervision within their organisation and to enhance their personal skills in conducting sessions with their staff.
Learning outcomes: For participants to be able to:
To recognise the importance of supervision.
Create a positive environment for workers to develop and review their practice.
Clarify boundaries and expectations of supervision, including confidentiality.
Ensure discussions are done in an open and accountable way.
Help workers to identify and overcome blocks to performance, such as work conflicts and other pressures.
Give and receive constructive feedback on the supervisory relationship and supervision practice.
Objectives: To understand the benefits to the individual and the organisation and understanding what makes effective supervision including:
Preparation
Content
Record Keeping
Using assertive tools and techniques to give positive and constructive feedback
Reviewing performance
Setting and monitoring targets and objectives
Encouraging employee development
Dates and Locations
April 2009:
28th – Fingle Glen, Tedburn St Mary - FULLY BOOKED
June 2009:
23rd – Okehampton - Ockment Centre - FULLY BOOKED
August 2009:
28th – Exeter - Westbank Healthy Living Centre, Exminster - FULLY BOOKED
October 2009:
13th – Newton Abbot Hospital - FULLY BOOKED
December 2009:
1st – Crediton - Boniface Centre - FULLY BOOKED
February 2010:
12th – Newton Abbot - Finlake, Chudleigh
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Workshop level: Supervisors and above
Aim: The purpose of this training is to give individuals the time management skills to manage their work proactively to deliver their organisation’s objectives.
Learning outcomes: As a result of the training participants will:
(in the short term – within a month):
be able to use weekly/ monthly work programs which will also shape the supervision process
be able to take decisions on priorities and describe how they will create the time to deliver them
be clear of what is required of them and focus on the desired outcomes
(in the medium term – up to three months)
•be more productive as pro-activity increases with staff being able to give examples of how processes have improved quality and quantity of work
Objectives:
To understand the difference between urgent and important and to prioritise workload effectively
To create effective lists and schedules to manage day to day/ weekly/ monthly tasks
To manage interruptions from staff, service users, email and telephone appropriately
To ensure received projects and tasks are thoroughly understood – why, what, how, what if?
Dates and Locations
September 2009:
15th – Newton Abbot Hospital
March 2010:
9th – Exeter - X Centre
Training Provider: Splatt Training
17 Grove Park Terrace, Fishponds, Bristol BS16 2BL
Phone No: 07973 666720
Email: gill@splatt-training.co.uk
* if emailing course bookings please include the following in the email title if possible: Course Title/Date, number of places requested.
Name of Person/Contact: Gill Kane
Course overview
Duration: Full day
Maximum Numbers: 12
Workshop level: Supervisors and managers who would like to improve their work life balance
Aim: The purpose of this training is to help participants identify strategies to be proactive in looking after their emotional, physical and mental wellbeing through finding their individual work life balance
Learning outcomes: To identify strategies to:
find mental, emotional and physical support
find true ‘re-creation’ activities
recognising and managing personal stress
make time to play and give self permission to!
Objectives:
Understanding what stress is and how it manifests differently in different people
Looking at what is important to you to get perspective
Identifying and dealing with self limiting beliefs
Balancing home and work goals for a fulfilling life
Dates and Locations
September 2009:
30th – Ivybridge
March 2010:
26th – Exeter - The X-Centre